1. Use of the Website

Welcome to Sugarplum Outlet.com website (the "website"). By accessing this website you agree to these terms and conditions (the"Terms"). If you do not agree to them you may not use this website and should leave it immediately.
sugarplumoutlet.com is an online service of Snowball s.a.r.l ("Sugar plum outlet"/"We"/"our"/"us") provided solely for your personal use for the sale of clothing, accessories and other Items ("Items").
We have taken great care to ensure that the Items on our website are presented as accurately as possible. However color clarity will depend upon your own personal monitor and we therefore cannot guarantee that the color of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

To be eligible to purchase Items on this Website you must:

a. be the holder of a valid debit/credit card
b. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects

If your personal information changes then please notify us immediately by contacting Customer Services on the following email info@sugarplumoutlet.com
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
By using this site you agree to comply with, and be bound by, these Terms.
We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

PRIVACY & COOKIE POLICY

respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by Sugar Plum outlet to enable our online visitors to be fully informed of our Privacy Policies. By visiting Sugar plum outlet, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 18, we require that you inform a parent or guardian about Sugar plum outlet's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Sugar plum outlet or placing an order with Sugar Plum outlet.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link. Sugar plum outlet is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details

Sugar Plum outlet collects personal information in several ways when you place an order or register for a service offered by Sugar Plum Outlet. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

  • WHAT ABOUT COOKIES ?
  • Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies

We use these cookies to measure and analyze how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies

When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


2. Making a purchase
When you order an Item from sugarplumoutlet.com you are offering to buy it for the price stated, subject to these Terms.


You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from sugarplumoutlet.com

FIRST TIME ORDERS

  • The first time you place an order on Sugar Plum Outlet, it must be shipped to your billing or corporate work address. This is not only for your security but so we can verify your details independently.

To avoid any potential delays to your order, please make sure:

  • The billing address matches the address on your card statement.
  • The cardholder's name is written as it appears on the card.
  • Your contact details are accurate so we can contact you if necessary.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in section 3b below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact Customer Services on +961(1) 353727 ext214 during our office hours of Monday to Friday 9am to 5.30pm GMT, or email orders@sugarplumoutlet.com

We may not accept your order if (i) an item you have ordered is out of stock, (ii) we are unable to obtain authorization for your payment or (iii) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in section 3b below.

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.

3.Price and Delivery

3a Orders

All the articles’ prices available in the website are inclusive of V.A.T (where applicable) at the current rate and are quoted in USD. Wherever prices are shown in any other currency, these prices will have been converted and approximated, subject to fluctuation of the currencies in play at the time of the Article entry. Currency rules are regularly updated, but may not reflect daily rates.
At the time of purchase, VAT will be deducted from the subtotal if the delivery address stated is outside of Lebanon.

Delivery outside of Lebanon may be subject to import taxes locally in place. Sugarplumoutlet.com does not reflect and is not liable for additional expenses, delays, or any penalty incurred by the shipment upon entry in foreign countries.

The Sugarplumoutlet.com online store ships to all the countries listed below….

We seek to deliver your chosen Articles to the place and person that you choose, in perfect condition and in the shortest possible time. Lebanon and overseas orders are shipped by DHL for a speedy delivery. For all other countries, see table below.

We will insure all orders while in transit, until it is delivered to you. If you want to track your package, please email us at support@sugarplumoutlet.com and we will either track your shipment for you or email you a tracking number which can be used on the DHL website - www.dhl.com

3b Delivery :

Delivery is not possible on a Saturday, Sunday or Bank holiday.
Orders are not dispatched on Saturday, Sunday or Bank Holidays.
On occasions delivery may take longer than the times given here, unfortunately this will be due to reasons beyond our control

Standard Local Delivery


Delivery will take between 2-3 days of dispatch.
If you are unable to accept your delivery you will be left a card explaining that delivery has been attempted. Kindly contact us on orders@sugarplumoutlet.com for follow up .

International Orders

Delivery will take up to 10 working days
International orders may incur extra charges that we have no control over.
We are not able to deliver to all international countries, please see the list below for countries that we can deliver to….

Sugarplumoutlet.com cannot be responsible for any loss or disappointment caused by delays in the delivery time. In order to prevent this kind of problem, please order from sugarplumoutlet.com before enough time. If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.

All new orders are treated individually and considered separate.

 

You can ship Articles from Sugarplumoutlet.com to any address, it being your billing address or other, such as when sending gifts to friends. See Credit Card section for more information about security features.

As Sugarplum outlet online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.

If you have any additional questions regarding these Terms, please contact us by email at support@sugarplumoutlet.com

Please note that your use of this website or any purchase by you of any item from Sugarplumoutlet.com is governed by Lebanese law and that you abide to the exclusive authority of the Lebanese courts.


3c Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full return or exchange as per the below terms.

Articles purchased from Sugarplumoutlet.comat full price are returnable/ exchangeable within 14 days of receipt as long as they are in new, unwashed condition and still have the original tags and labels and packaging. We will refund the amount of the item less shipping and handling.  Please allow 30 days for returns processing.  

You must notify us within 48 hours after receipt of your order if you believe any part of your purchase is missing, incorrect or damaged.

.Please follow the steps below:

  • Contact us (on the details below) within 48 hours of receiving your order, we will issue you with a Returns Number.
  • Detail the Returns Number on your receipt, and enclose with the item(s) you wish to return.
  • Your items must be shipped to us using our DHL carrier. Visit www.dhl.com for global contact details.
  • In order to arrange your DHL shipment, please use the DHL Airway Bill found enclosed with your purchase. All of the details on this Airway Bill will already be filled in, simply sign and date the slip appropriately.
  • The shipping charges you will incur through returning a package are detailed in USD $
  • We can only issue refunds or exchanges on items that are shipped back to us within 14 days of receipt.

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.


PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Sugar Plum outlet is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RN.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.


Sugar Plum Outlet Returns Department
Tel. +961 (1) 353727/8 or Email us on support@sugarplumoutlet.com

Items should be returned new, unused and with all Sugar plum outlet and designer garment tags still attached. Returns that are damaged, marked or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

EXCLUSION

Items won in our Giveaways are non-exchangeable.

Items purchased using any discounts are NOT ELIGIBLE FOR RETURNS.

LATE RETURNS

Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of Sugar plum Outlet and may only be refunded as a store credit.

We are not responsible for product returns that are damaged or lost in transit. Failure to return a product within the applicable return period (14 days) will be deemed to be an acceptance of the product.

SHOES

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles may not be accepted and may be sent back to the customer.

LINGERIE & SWIMWEAR

Briefs, swimming costumes and bikini bottoms are not exchangeable.

COLORS

We have made every effort to display the colors of our products that appear on Sugar plum outlet as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

3d Gift returns
If you have received an item from Sugarplumoutlet.com as a gift you cannot exchange it for another item of the same value.

4. PAYMENT & SECURITY

The sugarplumoutlet.com accepts Visa, MasterCard, American Express, Visa Debit, Visa Electron.

WEBSITE SECURITY

SUGAR PLUM OUTLET T uses Secure Socket Layer (SSL) technology to make your shopping experience safe and secure. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.


5. Credit Cards

Sugarplumoutlet.com allows orders to be processed online, using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.


6. Passing of property and risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.

Risk in the Items will pass to you on delivery to you.

8. Contacting Us
If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at support@sugarplumoutlet.com or please call +961 (1) 353727/8 between the office hours of 9am and 5.30pm GMT Monday to Friday.

9. Copyright and Trade Marks
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Sugar plum outlet ( Snowball s.a.r.l ), our affiliates, our partners or our licensors, and is protected by Lebanon and international copyright laws.


The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Snowball s.a.r.l , our affiliates, our licensors or our partners, in Lebanon and other countries, and are protected by Lebanon and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.


Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.


10. Limited License

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.


The limited license set forth in this section does not include the right to:
a. modify or download the Website or its contents (except caching or as necessary to view content);
b. make any use of the Website or its Content other than personal use;
c. create any derivative work based upon either the Website or its Content;
d. collect account information for the benefit of another party;
e. use any meta tags or any other "hidden text" utilizing our name or the Trade Marks without our express written consent; or
f. use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

a. link to, but not replicate, our Content;
b. not imply that we are endorsing such website or its services or products;
c. not misrepresent its relationship with us;
d. not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
e. not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
f. not use any Trade Mark without our prior written consent; and
g. not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the Website terminates the limited license set forth in this section without prejudice to any other remedy we may have provided for by applicable law.


11. Third Party Links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms . You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.


12. Submissions

We welcome inquiries or feedback on the products you use or might like to purchase; however, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concept or know-how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to fully indemnify us for all claims arising from your claims to any rights in any Submission.


13. Representations and Warranties: Limitations of liability

We make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

a. interruption of business;
b. access delays or access interruptions to the Website;
c. data non-delivery, miss-delivery, corruption, destruction or other modification;
d. loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website;
e. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
f. any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
g. events beyond our reasonable control.
Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed……. . Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law.


14. Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any Items from sugarplumoutlet.com shall be submitted to confidential arbitration in Beirut, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the Lebanese Courts, and you consent to exclusive jurisdiction and venue in such courts. All disputes arising in connection with the present contract shall be finally settled under the Rules of Conciliation and Arbitration at the Beirut Chamber of Commerce and Industry by one or more arbitrators appointed in accordance with the said Rules. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Beirut, and all applicable provisions of this section shall apply.


15. General

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from sugarplumoutlet.com, and supersede and govern all prior proposals, agreements, or other communications.


If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by sugarplumoutlet.com shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.


No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.


Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.


We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.


We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.


We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms, please contact us by email at info@Sugarplumoutlet.com


16. Governing Law

Your use of this Website and any purchase by you of any Item from Sugarplumoutlet shall be governed by Lebanese law ...


© 2014 Sugar Plum outlet All Rights Reserved.